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British Consumers Pay More for Products Online than the High Street, Says GfK Marketing Services

British consumers pay more for electrical products on the Internet than they do on the High Street, according to research released today by GfK. The average spend can be over to 50 percent more online than on the high street. "Over the last 12 months the internet fulfilled its hype for retailing. What is particularly interesting is how consumers' buying behaviour differs on the Internet, said James Randall, Commercial Director, GfK UK.

"It is not surprising that internet shoppers are more technically savvy than the norm. However, what is interesting is that as they are early adopters when they buy products they usually spend more money on the Internet as they buy the latest, higher specification items," continued Randall.

While like-for-like products are cheaper on the Internet, the average price consumers spend on a product is often higher as they buy higher specification products, in the knowledge that they are getting a better deal. For example, the average price spent on a LCD TV on the internet is €867, 32% higher than the average €657 spent on the High Street.

In terms of market share, the Internet has doubled from 4% to 8% of overall sales in the €42bn consumer durables market over the last 12 months. Products such as Hard Disk Drives and MP3 players continue to be bought in huge numbers on the Internet, but consumers are increasingly buying less obvious products online, with over 10% of all Bread Makers and Dishwashers sold on the Internet. As Internet shopping increases, so does consumers’ desire to buy higher specification, more expensive products.

» Story on Analyst Firm Website

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GfK Retail and Technology

GfK Retail and Technology is the world's leading market research company for tracking point-of-sale data in consumer technology markets.

We cooperate with retailers and resellers in more than 70 countries who provide us with data at model level. The GfK data platform, StarTrack, ensures ...more »

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